SHIPPING& RETURNS (Collars, Leashes, Alta Moda)
A flat shipping fee of $15 per item will be charged for orders below $100 (before tax), unless otherwise expressly indicated at the time of sale. Orders equal to or greater than $100 (before tax) will ship for free.
Products typically ship within two (2) business days. Transit time is determined by UPS but typically takes two (2) to seven (7) business days within the contiguous United States based on stock availability and shipping location. If a Product is not in stock, it may take between four (4) and eight (8) weeks to ship.Delivery may also take longer during/after the holidays, special sale events, or severe weather conditions. Learn more about our Shipping Policy.
New, undamaged and unused products purchased directly from our website may be returned for merchandise exchange or refund or store credit within 14 days of receipt of product. Returns should always be accompanied by the corresponding packing slip and are subject to some exclusions and limitations. Learn more about our Return Policy.
SHIPPING & RETURNS (Bubbles & Sakura)
A flat shipping fee of $35 per item will be charged as orders will be special-ordered and shipped from Italy.
Production time is typically between four (4) and six (6) weeks from the time of the order. For a made-to-order item, please consider between seven (7) and ten (10) business days for international shipping. Delivery may also take longer during/after the holidays, special sale events, or severe weather conditions. Learn more about our Shipping Policy.
Made-to-order items are made specifically for your fur baby and cannot typically be returned. If you have any questions about how to measure your pet or if your pet is in between sizes, please reach out to us and we will be more than happy to assist! Learn more about our Return Policy.